The G15 responds to Housing Ombudsman Service consultation
- 18 December
In October 2019, the Housing Ombudsman Service launched a consultation on the their 2020-21 Business Plan. The plan sets out new approaches for handling casework based on a new, more efficient operating model. It includes plans to support earlier resolution of complaints within landlords’ complaint procedures as well as faster, high-quality decisions on complaints in its formal remit.
The G15 welcomes the opportunity to feedback on the Ombudsman’s 2020-21 Business Plan and value the service the Ombudsman provides to us and to residents. Now more than ever before the G15 and the wider sector are working to improve trust and accountability to residents, and redress is an essential part of that.
The G15 is supportive of the measures proposed Improving the speed of complaint resolution and improving the quality of decisions is something all landlords and residents will want.
Join us to build affordable Homes for Heroes
7 May 2020
An alliance of housing associations, offsite manufacturing firms and many others across the property sector has launched a call to the private, public and charitable sectors to join together to build low cost Homes for Heroes, to thank our heroic essential workers who’ve kept Britain going during the coronavirus outbreak.
The G15 responds to First Homes consultation
5 May 2020
The G15 welcomes the opportunity to respond to the Government’s consultation on the delivery of First Homes.