The G15 responds to Housing Ombudsman Service consultation
- 18 December
In October 2019, the Housing Ombudsman Service launched a consultation on the their 2020-21 Business Plan. The plan sets out new approaches for handling casework based on a new, more efficient operating model. It includes plans to support earlier resolution of complaints within landlords’ complaint procedures as well as faster, high-quality decisions on complaints in its formal remit.
The G15 welcomes the opportunity to feedback on the Ombudsman’s 2020-21 Business Plan and value the service the Ombudsman provides to us and to residents. Now more than ever before the G15 and the wider sector are working to improve trust and accountability to residents, and redress is an essential part of that.
The G15 is supportive of the measures proposed Improving the speed of complaint resolution and improving the quality of decisions is something all landlords and residents will want.
Leaders of tomorrow
20 December 2019
I truly believe that housing is one of the best careers out there. When you work for a housing association, you get to make a real difference. That’s not to mention the range of projects you’ll get the chance to work across, gaining invaluable professional experience and skills.
The G15 responds to consultation on plans to end no fault evictions
16 October 2019
On 21 July 2019, the Government began a consultation on their plans to end so called ‘no-fault’ evictions by repealing section 21 of the Housing Act 1988.